The Most Frequently Asked Questions About Hostinger
Hostinger is a web hosting company dedicated to empowering anyone to succeed online.
In this article, we’ll address the most frequently asked questions about Hostinger, covering essential company information, services, pricing, affiliate programs, security features, and much more.
Whether you’re considering using Hostinger or looking for detailed insights, this guide will provide you with all the information you need to make the most of our services.
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Where Is Hostinger Located?
Hostinger’s headquarters are located in Vilnius, Lithuania, with other offices in Kaunas, Lithuania, and Larnaca, Cyprus.
That said, our services are available to all customers worldwide. Hostinger’s Customer Success team is ready to help you 24/7 and speaks over ten languages.
To contact the team, email support@hostinger.com, and we will answer within one business day. If you don’t want to wait, sign up for an account and reach out via live chat for an instant response.
Who Owns Hostinger?
Hostinger is a private employee-owned company. ConHostinger, a private equity company, controls around 30% of its stakes.
Hostinger is a parent company of several subsidiaries:
- Hosting24 – a platform offering cPanel hosting services.
- Niagahoster – a brand for the Indonesian market.
Why Are Hostinger Prices So Good?
Unlike most hosting providers that resell hosting services, Hostinger owns its infrastructure. This enables us to optimize costs and ensure our customers get the best price. Here are more reasons why our prices are competitive:
- In-house development. Our tools like hPanel, user-friendly AI website builder, performance-boosting content delivery network (CDN), and LiteSpeed object cache are developed in-house. This ensures seamless integration and performance while cutting down on expenses tied to third-party software.
- Active community engagement. Our involvement in web development communities, especially the WordPress community, equips us with firsthand insights into the evolving needs of users. We gather feedback not just from WordPress events but also through client interviews. This direct feedback loop helps us stay ahead in service quality and customer service.
- Affiliate and referral programs. Hostinger runs an affiliate program that nurtures trust and partnership with independent marketers and businesses. We also offer customers the chance to become our marketing partners through our referral program, enhancing our reach and service expansion.
Thanks to these combined efforts, we can rapidly expand while providing reliable service at competitive prices.
Learn More About Hostinger Pricing
Refer to the price comparison table to learn more about Hostinger’s hosting plans, prices, and features.
What Are Hostinger’s Security Features?
Hostinger follows stringent security practices to protect its servers and users’ data, adhering to industry standards and legal regulations like the GDPR. Here are some key security measures we implement:
Server and Infrastructure Protection
- 24/7 monitoring. Constant monitoring of servers to ensure quick response to any issues.
- Firewall protection. Advanced firewall configurations to block unauthorized access.
- Security modules. Utilization of security tools like mod_security for web server protection, Suhosin for PHP hardening, and PHP open_basedir protection.
- Anti-malware. Endpoint and server anti-malware solutions to detect and mitigate threats.
Data Integrity and Backup
- Regular updates. We update all operating systems and software with the latest security patches.
- Database encryption. We encrypt data using secure hashing algorithms.
- Regular backups. We back up data regularly to ensure recovery in case of data loss or corruption.
Internal Security Practices
- Security team. A dedicated team focused on maintaining and enhancing security protocols.
- Vulnerability scanning. Continuous vulnerability scanning and penetration testing to identify and address potential security flaws.
- OWASP standards. Implementation of OWASP secure coding practices to safeguard web applications.
- Two-Factor Authentication (2FA). Mandatory 2FA for applicable systems to add an extra layer of security.
Additional Features
- BitNinja protection. Full-stack protection, including anti-malware, web application firewall, and DDoS detection for VPS hosting.
- Let’s Encrypt SSL. Free SSL certificates to encrypt data between the server and users.
- Cloudflare integration. Cloudflare nameserver protection to mitigate DDoS attacks and improve website uptime.
Is Hostinger Fast?
To provide optimal speed, we use the LiteSpeed web server for all our web hosting services. LiteSpeed offers significant performance improvements compared to other web servers, such as Apache.
In addition, Hostinger servers use Non-Volatile Memory Express (NVMe) solid-state drives to store users’ data. They are more durable and up to 35 times faster than typical hard disk drives.
Agamabox, one of our customers, also reported that its overall website performance increased five times after migrating to Hostinger. The website page load time became 10 times quicker, and its GTMetrix score increased by 10%.
Our hosting plans also come with unmetered bandwidth. This means your website can transfer an unlimited amount of data and won’t crash even with traffic spikes.
How Can I Pay for a Hostinger Plan?
The accepted payment method and currency depend on the region where you purchase our products. For example, you can use a JCB credit card on Hostinger.com but not Hostinger.in.
We generally accept three types of payment methods:
- Credit, prepaid, and debit cards – such as Visa, MasterCard, and Amex.
- eWallets – like PayPal, Google Pay, and Apple Pay.
- Cryptocurrency – includes Ethereum, Litecoin, and Dogecoin.
For the payment cycle, you may pay monthly or yearly. You can also change the billing cycle anytime and enable the auto-renewal feature through the Billing section in hPanel.
Will I Get a Refund if I Cancel My Account?
Yes, you will get a refund for products purchased within the last 30 days.
The 30-day money-back guarantee applies to new purchases and renewals of web, cloud, KVM VPS, and Game Panel hosting plans, as well as email services. However, note that based on our refund policy, domain renewals, completed domain transfers, domain redemption fees, and purchases made with cryptocurrencies are non-refundable.
New domain name registrations for most general TLDs like .com and .net are refundable within 96 hours. If your refunded plan included a free domain, the cost of the domain may be deducted from the refund.
If a refund using the original payment method isn’t possible, the amount will be transferred to your Hostinger Balance. Note that it can only be used to purchase another Hostinger product.
Refunds typically take:
- PayPal – two to three business days.
- Credit or debit card – five to nine business days.
- Other payment methods – five to fifteen business days.
If your original payment method does not support direct refunds, Hostinger will contact you for an alternative method.
Remember to back up your site files before deactivating your account since they will be permanently deleted.
How Do I Request a Refund For My Services?
If you need to request a refund for any services or products purchased from Hostinger, follow these steps to ensure a smooth process:
- Before initiating the refund process, download all necessary data, including files, databases, and emails. Once you submit the refund request, your services will be canceled, and all associated data will be permanently deleted.
- Log in to hPanel and navigate to the List of Paid Invoices.
- Locate the invoice you wish to refund. If the invoice is refundable, you’ll see a Refund button next to it.
- Click the Refund button and confirm the services you wish to refund.
- Mark the checkbox to acknowledge that all related data will be permanently lost, and click Next.
- Choose whether you want the refund to go back to your Hostinger Balance or the original payment method, such as PayPal.
- You will receive an email confirmation shortly after submitting your request.
To check the status of your refund, navigate to the Billing section in hPanel and view the Payment History. Once processed, the status will show as Refunded.
Is Django Supported at Hostinger?
Yes, our VPS hosting plans support the Django framework, enabling you to build dynamic websites. Each package comes with a pre-made template – Ubuntu 22.04 64bit with Django and OpenLiteSpeed. Visit our VPS service page to learn more about Hostinger’s Django hosting.
Securing your website is also easy with our straightforward SSL setup process. Plus, you can optimize the URLs for search engines with RewriteRules, and upload files directly to your site without going through the development server.
Who Uses Hostinger Web Hosting?
Hostinger offers different web hosting plans to cater to various user needs. Our plans are suitable for web apps and different types of sites, from eCommerce to online portfolios.
Currently, our service serves millions of users worldwide, including freelancers, small businesses, and large corporations.
Client Stories
Read what our clients have to say about our services:
Climbingvan: Powering Off-Grid Adventures
Hostinger’s Intuitive Panel Makes Managing 150 Websites Easy for Pixel Digital
Diplomatic Lawn Care: Lawn and Order
Is Hostinger Good for WordPress?
Yes, Hostinger is recommended by WordPress.org and offers Managed WordPress hosting specifically designed for the content management system (CMS).
These hosting plans are optimized for WordPress performance and include several AI-powered features to enhance your website management.
Key Features
- WordPress AI Troubleshooter. Automatically detect and resolve website errors to prevent downtime and revenue loss. This AI-driven tool ensures continuous accessibility and reliability for your site.
- WordPress AI Content Creator. Launch your website faster with AI-generated content and images. This tool seamlessly integrates with WordPress and WooCommerce, creating ready-to-publish content that enhances your site’s appeal and credibility.
- 1-Click WordPress installer. Users can start building their websites instantly without needing to configure the CMS manually.
- Automatic updates. WordPress and your plugins are automatically updated to ensure security and compatibility.
- Built-in LiteSpeed caching plugin. Enable caching with the LiteSpeed plugin to speed up your WordPress site.
- WordPress staging. Create a separate development environment to test changes without affecting the live site.
- 24/7 support. Get assistance any time you need it, with our Customer Success team available round the clock.
- Free business email. Enhance your professional communication with a free business email included in the plan.
We offer several Managed WordPress hosting plans to cater to different user needs, from beginners to medium-sized businesses. The price ranges from ₹149.00 to ₹699.00.
Where Are Hostinger Servers Located?
Hostinger has multiple servers spread across different countries in Europe, Asia, South America, and North America. Here are the available data center locations for different hosting plans:
Hosting plan | Server locations |
Web, cloud, and Managed WordPress hosting | Europe – France, the Netherlands, Lithuania, the United KingdomAsia – Singapore, India, IndonesiaNorth America – the USASouth America – Brazil |
cPanel hosting | Europe – Lithuania, the United KingdomAsia – Singapore, IndiaNorth America – the USASouth America – Brazil |
VPS hosting | Europe – France, LithuaniaAsia – IndiaNorth America – the USASouth America – Brazil |
Users can freely choose any of the available locations based on their hosting plan. Our hosting plans also support a CDN to ensure users’ website performance regardless of the server location.
Does Hostinger Have a Website Builder?
Yes, Hostinger offers a comprehensive website builder starting at ₹149.00/month.
Our website builder plans include an email account, website templates, and hosting, enabling you to get your website up and running quickly. When you purchase a plan for one year or longer, you also get a free domain name.
Key Features
- AI Website Builder. Quickly design your website with AI. Get suggestions for layouts, styles, and content based on your brand description. This streamlines the setup process, saving you valuable time and effort.
- AI Writer. Generate high-quality content for your website with ease. This tool helps create blog posts, product descriptions, and more, ensuring that your site remains fresh and engaging for your audience.
- Drag-and-drop editor. Easily create a responsive website design without any coding knowledge. Choose from numerous templates and royalty-free images to simplify the design process.
- Marketing integrations. Gain valuable insights from your website using tools like Google Analytics, Google Tag Manager, and Hotjar. These integrations help grow your business by providing in-depth analytics and user behavior tracking.
- eCommerce functionality. Set up an online store with features like inventory management, multiple payment options, and automated order notifications. The builder’s eCommerce capabilities make it easy to manage and grow your online business.
- SEO tools. Optimize your website for search engines with built-in SEO tools that help improve your site’s visibility and ranking on search results pages.
- Security features. All plans come with a free SSL certificate to encrypt visitor data. Additionally, all plans include DDoS protection and reliable server hardware to ensure maximum uptime and security.
Can I Upgrade My Hosting Plan?
You can always upgrade your hosting plans by going to hPanel → Websites, and selecting the plan you wish to upgrade. Next, simply open the settings by clicking on the three dots and select Upgrade.
You can also upgrade your premium or business plan to cloud hosting using the same menu.
The upgrade process takes a few minutes and automatically transfers all data, including websites, files, and emails. Also, the remaining time of the old plan will be converted and added to the new one.
Pro Tip
If you are not sure about upgrading, boost your account for 24 hours to try a higher hosting plan for free and see if it’s worth it.
Can I Become a Hostinger Affiliate?
Yes, Hostinger has an affiliate program with up to a 60% commission for every purchase. There is no limit to how much you can earn, but you must make at least $100 to request a payout.
Important! Hostinger referral program only supports payment via PayPal and converts all currency into US dollars.
To join the program, fill in the affiliate form and wait for the review process, which takes around three business days. Once your account is approved, you can start promoting Hostinger.
Your creativity is unlimited – feel free to use any platform, including your YouTube channel, email, or social media posts. Note that most Hostinger products are eligible for the program, excluding domain registration.
Does Hostinger Have AI Tools?
Yes, Hostinger has several AI-powered tools designed to optimize and manage your website more effectively:
AI Website Builder
Leverage AI technology to design and construct your website swiftly. The AI builder recommends layouts, styles, and content based on your brand and website description, streamlining the setup process and saving you valuable time and effort.
AI Writer
Create high-quality written content for your website with ease using AI. This tool helps generate blog posts, product descriptions, and more, ensuring that your site remains fresh and engaging for your audience.
WordPress AI Troubleshooter
Automatically identify and resolve website errors to prevent downtime and revenue loss. This AI-driven tool ensures that your website stays continuously accessible, enhancing reliability and user satisfaction.
WordPress AI Content Creator
Accelerate your website launch with AI-generated content and images. Seamlessly integrated with WordPress and WooCommerce, this tool provides ready-to-publish content, enhancing the overall appeal and credibility of your site.
Kodee
Utilize AI to address VPS-related queries and receive guidance for various server management tasks. Kodee is an AI assistant that simplifies the complexities of VPS management, making it more accessible and efficient.
How Do I Migrate a Website to Hostinger?
Migrating your website to Hostinger is a seamless and efficient process. Follow these steps to migrate your site:
- Make sure your Hostinger account is set up and that you have an active domain.
- Fill out the migration request form in hPanel. This form requires details about your current hosting provider and website specifics.
- Include your source hosting information, domain details, and any other required information.
Our dedicated migration team will handle the process. The migration typically takes 24-48 hours, depending on the website’s content and complexity. During this process, your website remains accessible, minimizing any potential downtime.
We also offer unlimited free migrations from other web hosts, ensuring your transition to our hosting service is as effortless as possible.
Conclusion
Hostinger offers robust and scalable web hosting solutions suitable for a variety of websites, from personal blogs to large eCommerce platforms.
Hostinger’s comprehensive services, including AI tools, Managed WordPress hosting, and a user-friendly website builder, ensure that users can efficiently create, manage, and grow their online presence, regardless of their technical background.
For more technically inclined users, Hostinger provides powerful VPS hosting options with full root access, dedicated IP addresses, and the flexibility to run complex applications and custom configurations.
With a friendly, knowledgeable, and responsive Customer Success team and multiple server locations worldwide, Hostinger is well-equipped to support your web hosting needs.
Comments
November 03 2023
I want to know about the handling of logins, signups and comments. I want to know prior to signup here. Dick Mathews
November 10 2023
Hi! Thanks for reaching out. Can you give us some more specific details so we can help you better? Feel free to contact our Customer Success Team for further assistance ?
November 15 2023
if i build ecom website on WordPress with more than 3000 products and hosted on hostinger, is this possible to host 3000+ products website to host on hostinger ?
November 22 2023
Hi, there! Yes, it is possible to host a WordPress e-commerce website with more than 3000 products on Hostinger. We offer various hosting plans that can accommodate websites of different sizes and traffic levels. If you need further assistance in choosing the right hosting plan, feel free to contact our Customer Success Team ?
November 23 2023
Hello! If I buy a plan, and this plan allows for 200 websites per account, do all of those websites get free hosting from hostinger? Or i have to buy hosting for each website separately?
November 24 2023
Hi there! If you have a hosting plan that allows for 200 websites per account, all of those websites will get free hosting from Hostinger. You don't need to buy hosting for each website separately. However, please note that the number of websites allowed may vary depending on the specific hosting plan you choose ? If you have any further questions or need more information, feel free to contact our Customer Success Team ?
December 05 2023
With your Wordpress hosting plans eg Business or Cloud Statrup, do you get total control ie if I create my own templates using PHP can I upload them so I can make my own themes and not rely on pre-preared ones? Can I add Custom Post Types in code? Can I extend the underling database to add my own tables to be accessed from my site php? Thanks
December 08 2023
Certainly! Our WordPress hosting plans, such as Business or Cloud Startup, provide complete autonomy for your website. You can craft templates using PHP and upload them to create unique themes When it comes to Custom Post Types, WordPress empowers you to create and manage diverse content types seamlessly. Adding custom post types to your code is a viable option to tailor your site. Regarding expanding the database with custom tables, it's doable but a bit intricate. For simpler management, it's recommended to use plugins or custom post types within the existing database structure. If you need further assistance, feel free to contact our Customer Success Team ?
December 15 2023
Hi, I hope this note finds you doing great. While researching hosting companies, Hostinger came up in search. After reviewing the different plans, I still have questions about a few things to make sure it's a good fit for me. But there's nowhere on the site, a person can either chat or send an email inquiry. I did find the Sales Inquiry but there are no appointments available in December. :( So, I'll ask my questions here. 1. How many primary domains/websites can a person host on any of your plans? I currently have 3 primary domains for my businesses. Two are active websites and one is parked. 2. Each active website has 2 email addresses. Would this be an issue? And I would like to confirm that each mailbox per website is 1Gb each. 3. Which hosting plan would support video well? 4. Do you offer 2 or 3-year hosting plans? Thanks in advance for your assistance.
December 20 2023
Hi there! The number of websites you can host on Hostinger depends on the plan you choose. Regarding email addresses, you can create multiple accounts for each domain, each with 1GB of storage per mailbox. If you're looking for video-friendly hosting, consider our Cloud Hosting plans. These plans provide enhanced resources for efficient video handling and improved performance. Additionally, we provide 1-month, 1-year, 2-year, and 4-year hosting plans. If you have any further questions, please don't hesitate to contact our Customer Success Team. We're here to assist you ?
December 27 2023
Hi. I'm wondering if my company, let's call it company A, can purchase a 4 year subscription plan and after let's say 1 year, transition that plan to my other company, company B that will take over and pay for it? Thanks in advance
December 29 2023
Hi Jean! Typically, subscription plans are tied to the account that purchased them. However, to better assist you and explore possible options, please contact our Customer Success Team ?
March 01 2024
How can we get Business Email Id without purchase website hosting. Is there any procedure. How can we get my own email id?
March 06 2024
Hi there! To get a business email ID without purchasing website hosting, you can consider using email hosting services ?
March 07 2024
can your vps able to handle facebook like backend in nodejs?? suppose if i have 100 million user is it able to handle that
March 13 2024
Hi there! Our VPS plans provide flexibility and dedicated resources, making them suitable for Node.js applications. But if you're dreaming big like Facebook, you'll need a super scalable setup with lots of servers, load balancers, databases, and a CDN to keep things smooth. While a single VPS is great for starters, big apps need to grow horizontally and vertically. Make sure to plan for that growth and maybe even look into enterprise-level solutions down the road ?
March 22 2024
how many time taken in creating my website
March 26 2024
Hi there! You could have a basic website up in a matter of hours. More complex websites will take more time to set up and customize. However, creating a website with Hostinger's Website Builder can be a quick and straightforward process, taking just a few minutes ?
May 01 2024
i want to create a wordpress website and i am expecting a large traffic. do have any load balancing solutions for wordpress websites
May 08 2024
Hi Ahmed! At Hostinger, we understand the importance of having a robust infrastructure to handle high traffic volumes for WordPress websites. We offer load balancing solutions that can distribute incoming traffic across multiple servers, ensuring optimal performance and reliability even during peak periods. For more details and personalized assistance in setting up a load balancing solution tailored to your needs, please feel free to reach out to our Customer Success Team 😉
May 07 2024
I have a domain and my theme is a blog. Can I change my domain name and theme from blog to a website Or I have to get a new website?
May 08 2024
Hello! Yes, you can change your domain name and switch your theme from a blog to a more traditional website layout without needing to get a new website. Changing your domain name involves registering a new domain and then pointing it to your existing hosting account. As for changing the theme, you can select a new theme that suits a more traditional website layout and apply it to your current site 😉