How to Cancel A HostGator Account and Transfer Your Services

HostGator is a popular web hosting provider known for its varied hosting packages and easy setup process. However, when it comes to canceling a HostGator subscription, the procedure isn’t as straightforward.

This step-by-step guide is designed to walk you through the HostGator account termination process.

We understand how critical this decision is for your website. As such, we’re here to make canceling HostGator a hassle-free experience for you.

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How to Cancel a HostGator Account

Now, let’s dive into the step-by-step guide on how to successfully cancel your HostGator account and move to a different provider.

1. Back Up Your Website Data

Before you move ahead with the HostGator cancellation procedure, it’s crucial to safeguard your digital assets and prepare for your switch to a new hosting service.

The first step in a smooth transition is making copies of your valuable website data. Ensure you create backups of all essential files, databases, and other important data.

Log in to your HostGator cpanel and scroll down the Files section. Next, click on the Backup option.

HostGator website backup option

It will open the Full Backup window. Here, click on the Download a Full Account Backup button.

Download a full account backup option in HostGator cpanel

In the next window, select the most recent backup version you want to download from under Backups Available for Download and choose where you would like to save the backup on your computer.

The backup tab showing the available Hostgator backups

Suggested Reading

Looking for an intuitive control panel? Check out our hpanel tutorial.

2. Turn Off Auto-Renewal

All HostGator purchases automatically renew towards the end of your billing cycle. As such, turning off the auto-renewal feature before you close your HostGator account is crucial.

It will prevent your hosting plan from automatically renewing and incurring charges as you prepare to close your account and switch to a new host.

Pro Tip

We suggest you cancel automatic renewal at least 30 days before your hosting plan expires. HostGator products are typically billed 10-15 days before their expiration dates.

How to Turn Off Auto-Renewal

Log into your account, and from the left-hand menu, click on Hosting.

HostGator hosting account dashboard with Hosting section highlighted

On the Hosting section screen, click on the Manage link provided below your primary domain.

The manage hosting package option

In the Hosting Details page that opens, go to the Billing tab and click on the Cancel Package button at the bottom.

Cancel Package button inside the billing tab

You will then be taken to the cancel hosting page and asked to complete a short cancellation form.

Select your reason from the checklist or fill in your reason in the something else text box and click Continue.

HostGator hosting plan auto renewal cancellation form

Next, you’ll see a pop-up requesting confirmation to cancel your HostGator account renewal. To proceed, simply click on the Finish Canceling button.

Pop-up asking confirmation on hosting package cancellation request

Important! Turning off auto-renewal will only disable the automatic charges on your account. Your account will remain active until the service expires.

After confirming the cancellation of auto-renewal, a success bar will appear at the bottom of the page to indicate that the action is being processed.

3. Transfer Domain

After you’ve backed up all the files, the next step towards canceling your HostGator account is transferring your domain to a new web host. This step is crucial to avoid any complications related to domain ownership.

Things to Keep in Mind
– You can’t transfer a domain within 60 days after registering or transferring it or updating the registrant contact’s organization or name.
– You may be subject to additional fees if your domain name is younger than 12 months.

How to Start the Transfer from HostGator

Start by logging into your HostGator Customer Portal and navigating to the Domains section on the left-hand menu.

The domains tab in the HostGator menu tab

If you have multiple active domain names, select the More option next to the one you want to transfer.

HostGator Manage Domains tab listing all the active domains

Next, click on the Domain Locking tab, unlock your domain by toggling the Domain Locking option to off, and click Save Domain Locking.

The HostGator Domain locking section

After unlocking your domain, the next step is to secure the Authorization/EPP code, which is essential for transferring your domain to a new hosting company.

You can get your EPP code by clicking the Request Your EPP Key button in the same tab.

HostGator Domain Locking section with the Request Your EPP Key button visible

Now, go to the Domain Privacy tab and turn off privacy protection by selecting the Public option and then clicking Save.

An optional step while initiating a domain switch from HostGator is to update your Nameservers or DNS records from the Name Servers tab.

Important!
Updating your Nameservers or DNS records without setting them up with your new host first could result in your website and email services being unavailable for 24-48 hours.

Once you finish the transfer steps, you can provide the EPP code to your new web host to initiate the transfer. Look for an email confirmation requesting your approval to transfer the domain name and proceed as instructed.

Suggested Reading

Learn how to point your domain to Hostinger.

4. Contact HostGator Support

With your domain secure, it’s time to formally start the cancellation process by contacting HostGator customer support.

You have a few options for contacting the support team: utilize their customer support portal, initiate a live chat, or just call them.

When you reach out, be explicit about your intention to cancel your HostGator account. Ask for guidance on the best way to proceed with the cancellation request, as the steps may vary depending on your specific hosting plan and any other services you’ve availed.

Being clear from the start helps streamline the cancellation process and avoids potential roadblocks.

5. Initiate Cancellation

After you’ve consulted HostGator’s customer support, you’ll receive detailed instructions tailored to your hosting package, guiding you through the cancellation process.

Note that these steps can differ depending on the type of hosting plan you’re on and any additional services you’ve added.

Cancellation Steps

Provide reason for cancellation – you’ll first be asked to fill out a cancellation form asking why you want to cancel your account. Be prepared to provide a clear reason, which may expedite the process.

Verify account ownership – as a security measure, you must prove you’re the owner. It usually involves answering some security questions or providing identification.

Confirm cancellation – once your identity has been confirmed, you can officially cancel HostGator.

Post-Cancellation Steps

Receive confirmation – after you’ve completed the cancellation steps, you should get an email confirmation. It’s critical to read this confirmation carefully and note any essential details, such as the final date your services will be active.

Review for outstanding charges – take a moment to ensure no pending invoices or financial obligations are associated with your hosting package. If there are, make sure to settle them to avoid any complications later on.

By following this structured approach, you’ll have a smoother experience when you cancel your HostGator account.

6. Confirm Account Closure

After you receive a HostGator account cancellation confirmation email, we recommend you take a follow-up as a precautionary measure.

Log back into your HostGator account dashboard as your billing cycle nears, and open your billing tab to confirm that no additional charges have been incurred.

This final verification acts as a safeguard against any unforeseen charges that might sneak up on you later.

7. Update Contact Information

Updating your contact information is essential if you’ve used the email address associated with your HostGator account for important communications or accounts on other platforms.

Once you deactivate your HostGator, you may lose access to this email, which could disrupt communications and cause you to miss out on important updates or verification steps for other services.

Updating your contact details beforehand ensures a smooth transition without interrupting your ongoing activities or communications.

How to Migrate From HostGator to Hostinger

Before you decide to close your account, you must transfer your website to a better HostGator alternative. Changing web hosting providers through website migration ensures your website remains online and you maintain its ownership even after your HostGator account is closed.

A major deterrent for website owners is that only some web hosts offer free website migration services. For instance, Bluehost and DreamHost charge as much as $149.99 and $99 to migrate your website to their hosting service.

Hostinger has free website migration services included in its hosting packages. It makes your website transfer process more budget-friendly and convenient.

Once you choose a Hostinger plan and submit a free migration request, our experts handle all the technical aspects of the migration at the backend.

The support team members ensure that your site, including all its files, databases, and configuration settings, are safely moved to your new hosting account with Hostinger within 96 hours.

This service simplifies the transfer for you, eliminating any potential technical challenges and freeing up your time to let you explore the features and services offered by your new host.

Conclusion

Deciding to cancel your HostGator account is a significant step that could lead to a more efficient and effective web hosting experience with Hostinger.

Let’s summarize the key points for a smooth exit:

  1. Prepare for transfer – ready your domain and website files for migration to ensure you retain control over your assets.
  2. Contact HostGator support – clearly express your intention to cancel and request guidelines on how to proceed.
  3. Initiate cancellation – follow the specific instructions provided by customer support, which may vary based on the hosting services you’ve availed.
  4. Confirm account closure – verify that your account has been closed to avoid surprise charges.
  5. Update contact information – if you’ve used your HostGator email for crucial communications.
  6. Migrate website – moving a website from HostGator to Hostinger is easy through our website migration services, which come free with all our hosting packages.

We also recommend backing up all your HostGator data before initiating the cancellation. If you have any questions or need further clarification, please comment below.

How to Cancel HostGator FAQ

Below are some HostGator cancellation FAQs that can provide additional clarity if you want to cancel your HostGator account.

Can I Get a Refund for My Hostgator Account?

HostGator offers a 45-day money-back guarantee for new hosting accounts, but this does not include domain registration fees, admin fees, or any add-ons. Make sure to initiate the refund within this period for eligibility.

Will I Lose My Website Data if I Delete My Hostgator Account?

Deleting your HostGator account will result in losing your website data stored on their servers. Therefore, you must create website backups and transfer your site to a new host before initiating the HostGator account closure process.

Are There Any Fees for Canceling My Hostgator Account?

Generally, you do not incur any fees when you delete a HostGator account. However, additional fees may apply if you’ve registered a domain with them and wish to transfer it. Check the terms and conditions for your specific plan to determine your domain transfer fees.

Author
The author

Akshay K.

Akshay is a Senior Content Writer who loves writing about technology. As a Computer Engineering graduate and a certified digital marketer, he aims to make tech easier for everyone. He also enjoys cooking, traveling, and learning new languages. Follow him on LinkedIn.