How to Use cPanel Proxy

You have probably opened this tutorial if you are experiencing issues connecting to your cPanel/WHM/Webmail. In particular, getting the error message: “IP Address Has Changed!”. In this tutorial, we will learn how to install and use a custom tool called cPanel proxy which will help you fix this and similar issues connecting to cPanel and its services.

“IP Address Has Changed!” error message is in most cases displayed if you have a dynamic IP address provided by your Internet Service Provider. Or maybe you are using a VPN which changes your IP address from time to time. cPanel has its own security measures ant it doesn’t tolerate dynamic IP addresses, unfortunately. Therefore, in such case, it is highly recommended to use cPanel proxy tool.

Follow the guide below and you will be able to access your cPanel/WHM/Webmail without any issues.

What you’ll need

Before you begin this guide you’ll need the following:

Step 1 — Deleting existing default cpanel DNS entry/-ies

  1. Login to your cPanel.
  2. Find Advanced Zone Editor tool and open it.
    Zone Editor location
  3. In this window, you will see various DNS records. We are interested in DNS record. Locate and delete it.
    DNS record delete location
    NOTE! If you are having issues with Webmail or WHM also, please delete appropriate DNS records also.

Step 2 — Creating new subdomain for cPanel Proxy

  1. Navigate back to your initial cPanel screen.
  2. Find Subdomains tool and open it.
    Subdomains tool location
  3. Under Create a Subdomain section, please create a subdomain named cpanel.
    Creating subdomain
    NOTE! If you are having issues with Webmail or WHM also, please create additional subdomains for these services named whm, webmail, etc.
  4. You should now see your newly created subdomain in the list at the bottom of the page.
    List subdomains
  5. Do not forget to take a look at the Document Root of the subdomain you created. This is the location to where you will need to navigate in the next step.
    Document root

Step 3 — Downloading, uploading and extracting cPanel Proxy

  1. If you haven’t yet downloaded cPanel proxy, please do it here: Download cPanel Proxy
    Download cPanel proxy
  2. Now navigate to cPanel File Manager.
    File Manager location
  3. Please remember the Document Root of the subdomain you created in Step 2. You need to navigate to this location via File Manager.
    Finding subdomain directory
  4. Once inside the necessary directory, click Upload in the top navigation bar.
    Upload in file manager
  5. A new page will open. Here, you need to either Drag and Drop the archive to the upload field or click Select File and select the archive.
    Upload archive
  6. As soon as it is uploaded, you will see a full green loading bar with 100% value inside. You can now navigate back to the directory where you uploaded the file. You can do this by clicking Go Back to … on the same page.
    Go back location
  7. The only thing left to do is to extract the files from the archive. You can do this easily with File Manager. Click the right mouse button on the archive and select Extract.
    Extract button location
  8. Confirm the extract once more in the pop-up window by clicking Extract File(s).
    Extract confirm

NOTE! If you are having issues with Webmail or WHM also, please repeat Step 3 for all of these services separately.

And that is it! You have successfully installed cPanel proxy so you could access cPanel or its services without any errors. You can now access it via your domain name: (,


cPanel Proxy tool is a great solution in cases when it is not possible to change your IP address to a static one or you simply need a fast solution to fix irritating error messages when accessing cPanel or its services.

In this tutorial, you have learned how to install cPanel Proxy which will help you avoid such issues.

About the author

Linas L.

Linas started as a customer success agent and is now a full-stack web developer at Hostinger. He is passionate about making a positive impact on people by utilizing user-driven development techniques. As much as he enjoys coding and changing the world, he secretly dreams of becoming a rock star.

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