You have probably opened this tutorial if you are experiencing issues connecting to your cPanel/WHM/Webmail. In particular, getting the error message: “IP Address Has Changed!”. In this tutorial, we will learn how to install and use a custom tool called cPanel proxy which will help you fix this and similar issues connecting to cPanel and its services.
“IP Address Has Changed!” error message is in most cases displayed if you have a dynamic IP address provided by your Internet Service Provider. Or maybe you are using a VPN which changes your IP address from time to time. cPanel has its own security measures ant it doesn’t tolerate dynamic IP addresses, unfortunately. Therefore, in such case, it is highly recommended to use cPanel proxy tool.
Follow the guide below and you will be able to access your cPanel/WHM/Webmail without any issues.
What you’ll need
Before you begin this guide you’ll need the following:
- Access to your cPanel
- cPanel Proxy tool. You can download it here: Download cPanel Proxy
Step 1 — Deleting existing default cpanel DNS entry/-ies
- Login to your cPanel.
- Find Advanced Zone Editor tool and open it.
- In this window, you will see various DNS records. We are interested in cpanel.yourdomain.com DNS record. Locate and delete it.
NOTE! If you are having issues with Webmail or WHM also, please delete appropriate DNS records also.
Step 2 — Creating new subdomain for cPanel Proxy
- Navigate back to your initial cPanel screen.
- Find Subdomains tool and open it.
- Under Create a Subdomain section, please create a subdomain named cpanel.
NOTE! If you are having issues with Webmail or WHM also, please create additional subdomains for these services named whm, webmail, etc.
- You should now see your newly created subdomain in the list at the bottom of the page.
- Do not forget to take a look at the Document Root of the subdomain you created. This is the location to where you will need to navigate in the next step.
Step 3 — Downloading, uploading and extracting cPanel Proxy
- If you haven’t yet downloaded cPanel proxy, please do it here: Download cPanel Proxy
- Now navigate to cPanel File Manager.
- Please remember the Document Root of the subdomain you created in Step 2. You need to navigate to this location via File Manager.
- Once inside the necessary directory, click Upload in the top navigation bar.
- A new page will open. Here, you need to either Drag and Drop the cPanelProxy.zip archive to the upload field or click Select File and select the archive.
- As soon as it is uploaded, you will see a full green loading bar with 100% value inside. You can now navigate back to the directory where you uploaded the file. You can do this by clicking Go Back to … on the same page.
- The only thing left to do is to extract the files from the archive. You can do this easily with File Manager. Click the right mouse button on the cPanelProxy.zip archive and select Extract.
- Confirm the extract once more in the pop-up window by clicking Extract File(s).
NOTE! If you are having issues with Webmail or WHM also, please repeat Step 3 for all of these services separately.
And that is it! You have successfully installed cPanel proxy so you could access cPanel or its services without any errors. You can now access it via your domain name: cpanel.yourdomain.com (webmail.yourdomain.com, whm.yourdomain.com).
cPanel Proxy tool is a great solution in cases when it is not possible to change your IP address to a static one or you simply need a fast solution to fix irritating error messages when accessing cPanel or its services.
In this tutorial, you have learned how to install cPanel Proxy which will help you avoid such issues.